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How often do we give an answer but it has little to do with the question?
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Even when being great, missing the mark just once can create challenges that outlast all your good work.
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Want my interest or my business? Easy, just show me how to win.
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Avoid making something so simple that it is no longer accurate.
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Being the customer is a great place to practice communication and usually results in better service too!
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Disasters create opportunity for the true smart professional.
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A single short explanation can be a powerful communication tool.
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Many people are so culturally geared to avoid the word “no” they would rather tell a lie.
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“Get over” being enamored with your logos, websites and tag lines and BE the company others talk about!
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Want someone to know the benefits of working with you or buying your product or service?
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Want to be heard? Want to be seen as a person of value, a trusted advisor, a friend?
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Many people think their message is of value ONLY because they see the value, not because the audience sees value.
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People often complain that the boss, colleague, or client won’t listen to the facts.
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Trusting others when we need help is a critical tool in learning, in communicating effectively and in building trust.
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