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	<title>Nerd-to-English &#187; service</title>
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	<description>A Service Line of Forte&#039; Incorporated.</description>
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		<title>What to do with the Failures?</title>
		<link>http://www.nerdtoenglish.com/2012/01/the-failures/</link>
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		<pubDate>Tue, 10 Jan 2012 17:00:02 +0000</pubDate>
		<dc:creator>Glenn S. Phillips</dc:creator>
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		<description><![CDATA[What do you do with the failures?  Do you distance yourself? Or something better?]]></description>
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		<title>Can You See Yourself?</title>
		<link>http://www.nerdtoenglish.com/2011/06/can-you-see-yourself/</link>
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		<pubDate>Tue, 07 Jun 2011 07:00:12 +0000</pubDate>
		<dc:creator>Glenn S. Phillips</dc:creator>
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		<description><![CDATA[Are customers just an unwelcome interruption to many businesses and their staff?]]></description>
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		<title>Improvement Barriers</title>
		<link>http://www.nerdtoenglish.com/2011/05/improvement-barriers/</link>
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		<pubDate>Tue, 17 May 2011 07:00:26 +0000</pubDate>
		<dc:creator>Glenn S. Phillips</dc:creator>
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		<description><![CDATA[For many, there is either no time or no money to improve. That's a big problem.]]></description>
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		<title>Be a Customer, Notice What Works</title>
		<link>http://www.nerdtoenglish.com/2011/04/be-a-customer/</link>
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		<pubDate>Tue, 19 Apr 2011 07:00:41 +0000</pubDate>
		<dc:creator>Glenn S. Phillips</dc:creator>
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		<description><![CDATA[When buying something, did your salesperson make you happy or miserable? Why?  ]]></description>
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		<title>Missing the Mark: My Warranty Tale</title>
		<link>http://www.nerdtoenglish.com/2011/04/missing-the-mark/</link>
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		<pubDate>Sun, 03 Apr 2011 04:11:58 +0000</pubDate>
		<dc:creator>Glenn S. Phillips</dc:creator>
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		<description><![CDATA[Even when being great, missing the mark just once can create challenges that outlast all your good work.]]></description>
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		<title>Thankfully, Clients Can Be Difficult</title>
		<link>http://www.nerdtoenglish.com/2011/02/clients-can-be-difficult/</link>
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		<pubDate>Tue, 15 Feb 2011 06:05:55 +0000</pubDate>
		<dc:creator>Glenn S. Phillips</dc:creator>
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		<description><![CDATA[It is the challenging situations that allow us to show we are true professionals.]]></description>
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