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To be effective you must remember to do unto others as you would have them do unto you
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What do you do with the failures? Do you distance yourself? Or something better?
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Are customers just an unwelcome interruption to many businesses and their staff?
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For many, there is either no time or no money to improve. That’s a big problem.
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When buying something, did your salesperson make you happy or miserable? Why?
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Even when being great, missing the mark just once can create challenges that outlast all your good work.
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It is the challenging situations that allow us to show we are true professionals.
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Effective communication is highly dependent on our awareness of the people around us.
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There are different standards based on status, perceived status or profession.
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Being the customer is a great place to practice communication and usually results in better service too!
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Many people are so culturally geared to avoid the word “no” they would rather tell a lie.
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Want someone to know the benefits of working with you or buying your product or service?
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We are all in the hospitality business. Not just service. Not just customer service. Hospitality.
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The phrase “your call is very important to us” really looses crediblilty after 30 repeats.
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You cannot accidentally appreciate. It is a deliberate action but also an action with rewards.
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