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		<title>Communicating Your Reputation</title>
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		<dc:creator>Glenn S. Phillips</dc:creator>
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		<title>Thankfully, Clients Can Be Difficult</title>
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		<title>The Hospitality Business</title>
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		<title>Intentional Confusion</title>
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		<dc:creator>Glenn S. Phillips</dc:creator>
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		<title>Difficult People</title>
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		<dc:creator>Glenn S. Phillips</dc:creator>
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