listening Archive

Killing the Southern Accent

It is not just about the words and how they are presented but, most importantly, how they are heard.

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What to do with the Failures?

What do you do with the failures? Do you distance yourself? Or something better?

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Did You Think I Was Listening?

We’ve learned to tune out others and we’ve learned how to make ourselves easily ignored.

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“It Sounded Better That Way”

An effective message must also be engaging.

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My Earthquake is better than your Debt Crisis

To be heard and respected, remember that your “headlines” are not the only headlines.

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You Don’t Remember Me, Do You?

Attempting to embarass someone is an awful way to build a good relationship.

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Be a Customer, Notice What Works

When buying something, did your salesperson make you happy or miserable? Why?

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Dangerous Expectations

What is one of the most common differences in success and failure? Expectations.

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Do You Ignore the Question?

How often do we give an answer but it has little to do with the question?

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5 Lessons from My Dog

I’ve noticed my dog has better communication, sales and relationship skills than some people I know.

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Listen or Answer?

So many people start talking with an answer before they know the question.

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The Only Person In The World

Effective communication is highly dependent on our awareness of the people around us.

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Magnification

Magnification, and its twin, Minimization, alters how we process and interact with the world.

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Discounting the Positives

Discounting the positives is not about being modest or humble

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Beaten and Robbed

The challenge is to learn without creating stereotypes or false absolutes.

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