customer service Archive

The Power of Genuine Appreciation

You cannot accidentally appreciate. It is a deliberate action but also an action with rewards.

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More than Puppies and Kittens

For the most part, puppies and kittens are loved by all. Even the gruff and the unpleasant usually melt...

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BIG WORDS are Not Your Friend

Big Words. Jargon. Lingo. TLAs (Three Letter Acronyms). When striving to communicate for success, these are not...

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"Too Much Information" can be to Your Advantage … Or Your Undoing!

Many times others will share more information IF you let them. Maybe you ask a few questions and make...

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Perspectives. We all have ONE. Successful People have MANY!

Perspective. We all have one. Most successful people have many.

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This is Easy (if nothing ever goes wrong)

Most things are easy… as long as nothing every goes wrong.

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Time Management: “Trying to Teach the Pig to Sing…”

This is a phrase I use with our team regarding Time Management and Focus. It comes from the country*...

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I was a Customer… and Remarkable Service Broke Out!

So recently I’m having lunch at a local chain restaurant, one of the fast-casuals as they call them (order at the...

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Nerd-to-English™

Nerd-to-English is about translating what we know (or need to know) for success!

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@NerdtoEnglish (from Twitter)
- Problems? Suck it up, move foward! G - "There is no good way out of a bad situation, just the least worst." Jeannine Geekie #success 7 hours ago
- Cool, MetricStream quotes me this week in "Compliance a broader concern than just IT" G - http://t.co/2iDRdDBD #compliance #executives 9 hours ago
- Speaking is a skill, not a talent. Practice enough and you’ll appear talented. G #NerdtoEnglish #Communication 12 hours ago
- If you can talk to 1 person, don’t fear 100. Just have a conversation. G #NerdtoEnglish #PublicSpeaking 22 hours ago
- You Just Don't Understand! This mindset can be costly to relationships/projects. ~ G http://t.co/O6DxTo3G #NerdtoEnglish 2012/05/17
- "It is not necessary to change. Survival is not mandatory." W. Edwards Deming - Still, I often see so many resist survival. G #success 2012/05/17

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