customer service Archive

Never Waste a Crisis!

Whether you like it or not, many people need a crisis to move them to action.

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Pointless Appointments

There are different standards based on status, perceived status or profession.

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Disappointed in Your Actions

Our actions are representative of who we are as a person. However, mistakes can happen.

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Flying Blind

Ignoring problems usually does not make them go away, it makes them grow!

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Where’s the Joy?

Do you forget to appreciate life? Does it matter?

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Surprised by the Expected

Some call it denial. Or stupidity. Or carefree. Or happy-go-lucky.

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The Pause

Our first instinct to a threat can be fight-or-flight. There is another option.

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Being Invisible

Ever feel invisible at a meeting or social event?

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"Don’t be Immortal"

Ever tell someone you understood them when you really didn’t?

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Fail Quickly

Failure is not always bad. Really.

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Practicing at Waffle House

Being the customer is a great place to practice communication and usually results in better service too!

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You Can Tell Me "No"

Many people are so culturally geared to avoid the word “no” they would rather tell a lie.

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The Hospitality Business

We are all in the hospitality business. Not just service. Not just customer service. Hospitality.

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Your Call is Not Important

The phrase “your call is very important to us” really looses crediblilty after 30 repeats.

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The Power of Genuine Appreciation

You cannot accidentally appreciate. It is a deliberate action but also an action with rewards.

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