Nerd-to-English™
Nerd-to-English is about translating what we know (or need to know) for success!A service of Forte' Incorporated, Nerd-To-English includes:
* Assessment Services for
management and I.T.
* Evaluation of processes, procedures
and compliance
* Training and MentoringFollow us on Twitter, username @nerdtoenglish, for communication tips and other useful info!
customer service Archive
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Where’s the Joy?
Do you forget to appreciate life? Does it matter? -
Surprised by the Expected
Some call it denial. Or stupidity. Or carefree. Or happy-go-lucky. -
The Pause
Our first instinct to a threat can be fight-or-flight. There is another option. -
Being Invisible
Ever feel invisible at a meeting or social event? -
“Don’t be Immortal”
Ever tell someone you understood them when you really didn’t? -
Fail Quickly
Failure is not always bad. Really. -
Practicing at Waffle House
Being the customer is a great place to practice communication and usually results in better service too! -
You Can Tell Me “No”
Many people are so culturally geared to avoid the word “no” they would rather tell a lie. -
The Hospitality Business
We are all in the hospitality business. Not just service. Not just customer service. Hospitality. -
Your Call is Not Important
The phrase “your call is very important to us” really looses crediblilty after 30 repeats. -
The Power of Genuine Appreciation
You cannot accidentally appreciate. It is a deliberate action but also an action with rewards. -
Listen or Answer?
I am amazed at how many people start talking with an answer before they know the question.
