Nerd-to-English™
Nerd-to-English is about translating what we know (or need to know) for success!
A service of Forte' Incorporated, Nerd-To-English includes:
* Assessment Services for
management and I.T.
* Evaluation of processes, procedures
and compliance
* Training and MentoringFollow us on Twitter, username @nerdtoenglish, for communication tips and other useful info!
customer service Archive
-
You Can Tell Me “No”
Many people are so culturally geared to avoid the word “no” they would rather tell a lie. -
The Hospitality Business
We are all in the hospitality business. Not just service. Not just customer service. Hospitality. -
Your Call is Not Important
The phrase “your call is very important to us” really looses crediblilty after 30 repeats. -
The Power of Genuine Appreciation
You cannot accidentally appreciate. It is a deliberate action but also an action with rewards. -
Listen or Answer?
I am amazed at how many people start talking with an answer before they know the question. -
Thankfully, Clients Can Be Difficult
It is the challenging situations that allow us to show we are true professionals. -
Improvement Barriers
When times are good, TIME for improvement is usually not available. When times are not so good, MONEY for improvement... -
What to do with the failures?
What do you do with the failures? Do you distance yourself from your failures as fast as possible? ... -
More than Puppies and Kittens
For the most part, puppies and kittens are loved by all. Even the gruff and the unpleasant usually melt... -
BIG WORDS are Not Your Friend
Big Words. Jargon. Lingo. TLAs (Three Letter Acronyms). When striving to communicate for success, these are not... -
The Only Person In The World
Much of good communication is dependent on our understanding of the people and world around us. -
Expectations
If I had to describe in one word what the difference is between deals and projects that have gone well...
