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Are you part of a damaging, everyday “stealth mob” and don’t even realize it?
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When buying something, did your salesperson make you happy or miserable? Why?
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What is one of the most common differences in success and failure? Expectations.
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How often do we give an answer but it has little to do with the question?
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So many people start talking with an answer before they know the question.
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You know what you mean. If someone else doesn’t understand, it must be his or her problem, right?
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Broken discussions are expensive. They are black holes for wasted time, lost money, missed opportunity, unnecessary distress, and unfair loss...
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Magnification, and its twin, Minimization, alters how we process and interact with the world.
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There are groups that have a culture of confusing or meaningless communication.
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You are great at communicating, right?
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If something is not working, what will you do about it?
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Failure is not always bad. Really.
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Unchecked fear can not only limit our success, it limits what we attempt.
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Change is hard for people despite that most of our lives are filled with change.
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A common problem is frequent use of acronyms when talking with people that don’t know them.
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