Can You See Yourself?

 

Whether visiting a business, dining out, or even reading the comments people make on public blogs, I often wonder, “Are customers just an unwelcome interruption to many businesses and their staff?”

Why do I think this? Easy, there are businesses that make it appear this way. For example:

* I see cashiers texting and talking on their cell phones.

* I see work that is not very good but obviously considered “good enough.”

* I see sales people stop mid-sentence with me to answer their cell phone (sometimes without apology).

* I see “customer service” that isn’t customer oriented and isn’t service.

* I see employees that have not been well trained and management who apparently thinks that will work out well.

* I see businesses that won’t return important phone calls (exception allowed for not returning bad sales calls).

* I see so-called sales professionals that expect orders just for showing up.

All this makes me wonder: If you were a stranger to yourself, would you really enjoy doing business with you?

* Do you really hear what you say and ask your customers?

* Do you see how you really appear to others?

* Do you care? Does it show?

Who is the best person you know in a job or position similar to yours (maybe someone that you LOVE doing business with)?

* Are you better than that? If not, why not?

* What are you doing about it?

When it comes to our business, how well do you and your staff see yourself?

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About the Author

Glenn S. Phillips works with leaders who want to leverage technology and understand risks within. An author and blogger, Glenn is often quoted in national media, plays a really ugly tuba (it even has a bullet hole) and is a fan of dark chocolate and great puns.