Can You See Yourself?


Whether visiting a business, dining out, or even reading the comments people make on public blogs, I often wonder, “Are customers just an unwelcome interruption to many businesses and their staff?”

Why do I think this? Easy, there are businesses that make it appear this way. For example:

* I see cashiers texting and talking on their cell phones.

* I see work that is not very good but obviously considered “good enough.”

* I see sales people stop mid-sentence with me to answer their cell phone (sometimes without apology).

* I see “customer service” that isn’t customer oriented and isn’t service.

* I see employees that have not been well trained and management who apparently thinks that will work out well.

* I see businesses that won’t return important phone calls (exception allowed for not returning bad sales calls).

* I see so-called sales professionals that expect orders just for showing up.

All this makes me wonder: If you were a stranger to yourself, would you really enjoy doing business with you?

* Do you really hear what you say and ask your customers?

* Do you see how you really appear to others?

* Do you care? Does it show?

Who is the best person you know in a job or position similar to yours (maybe someone that you LOVE doing business with)?

* Are you better than that? If not, why not?

* What are you doing about it?

When it comes to our business, how well do you and your staff see yourself?


About the Author

Glenn S. Phillips works with leaders who want to leverage technology and understand risks within. An author and blogger, Glenn is often quoted in national media, plays a really ugly tuba (it even has a bullet hole) and is a fan of dark chocolate and great puns.