The Power of Genuine Appreciation


Do you want to know a way to get better service, more loyal customers, and stronger relationships at work and at home?

Consciously recognize things you appreciate, then express genuine thanks.

ApplauseIt sounds easy and simple.  So why do so few do it regularly.  Oh, they may mindlessly say the words “thank you” as a matter of courtesy and social habits.  But that is not the same.  That is polite but not really appreciative.

The challenge of genuine appreciation is it requires regular attention to all that we should appreciate but often take for granted.   Appreciation requires consideration and understanding of the effort, perspective, intention and value of others.

You cannot accidentally appreciate.  It is a deliberate action. 

It requires recognition.

It requires thought.

It requires perspective.

It is rewarding to all.

I have a few clients that when they call they always apologize for interrupting my work.  I’m very glad they called.  If clients didn’t call, we would not have business.  They ARE my work.

So I appreciate every call, even if the caller is unhappy about something.  They are giving me the opportunity to make things better.  They are expressing confidence in me that I will improve the situation.  In one way or another, every call is a call that demonstrates trust.  If they did not trust us, they would be calling someone else.  I appreciate every call.

Fast Food EmployeeBecause appreciation is an action, that means it is a skill you can actually practice to improve.  We can improve our attention and our expression of thanks.

For instance, a great place to practice regular genuine appreciation is with strangers at restaurants.  Even fast food restaurants.  Talk WITH the waiter/order taker, not AT them.  Smile.  A real smile.  Be pleasant.  Be cooperative.  Be friendly.  Have a sense of humor.

Do you have to do this?  Of course not.  And it takes effort.  But do this regularly and I promise you will not only feel better about how you’ve treated another human being but, more times than not, you will get better service too.

People will appreciate that you have treated them with respect and good humor (something they rarely see).  And if this can work here with only a brief conversation with a stranger, imagine how it can improve the relationship with those you come in contact with every day.

I know everyone that reads my writing is busy.  We all are busy in our worlds. I appreciate that you take the time to read my posts. Really. When a comment comes online or through email, I feel very honored that someone would not only read it, but take the time to participate in the topic.  You don’t have to do that.  And I know that.  Thank you!


About the Author

Glenn S. Phillips works with leaders who want to leverage technology and understand risks within. An author and blogger, Glenn is often quoted in national media, plays a really ugly tuba (it even has a bullet hole) and is a fan of dark chocolate and great puns.